VPN Frequently Asked Questions
“Authentication Failed” or “Incorrect Username/Password” error
Your Client Area Password and VPN Password is NOT THE SAME. Please login to your Client Area, then go to My Services and press on Product details. Username/password will be there
MyServices username_password
When my account will be activated?
All new accounts are created within 10 (ten) minutes. Some transactions may require additional time for fraud check. Please also do not forget to check your Junk/Bulk/Spam folders.
My subscription was canceled and the payment was refunded.
Please email us toThis email address is being protected from spambots. You need JavaScript enabled to view it., or call: +1 (551) 333-5522
My order was declined.
Please email us toThis email address is being protected from spambots. You need JavaScript enabled to view it., or call: +1 (551) 333-5522
How does it work?
It adds a new network interface which you are working with as if you are working with direct internet connection. But the IP is different, and all traffic is encrypted.
Do you offer trial accounts?
For the reasons of security we do not offer any trial services. Sorry.
I can’t connect to your VPN server.
Probably your account subsciption was expired and you need to renew it. Please contact Technical Support:This email address is being protected from spambots. You need JavaScript enabled to view it.
What is the difference between PPTP VPN, L2TP/IPSec VPN, SSTP VPN and OPENVPN?
PPTP is “good enough” for most purposes as long as a sensible password is chosen – one not easily guessed. L2TP / IPSec is generally considered to be more secure and is the protocol of choice for particularly sensitive information. Secure Socket Tunneling Protocol (SSTP) is a form of VPN tunnel that provides a mechanism to transport PPP or L2TP traffic through an SSL 3.0 channel. OpenVPN is an open-source software application that implements virtual private network (VPN) techniques for creating secure point-to-point or site-to-site connections in routed or bridged configurations and remote access facilities. It uses a custom security protocol that utilizes SSL/TLS for key exchange.
What is a VPN Router? Do I need it?
A VPN router acts as a VPN gateway between your home network and Internet by forwarding ALL packets from all of your home devices (computers, tablets, or any networked devices) to one of our secure VPN Servers. You will need a VPN router if you have multiple devices such iPad, Android, Sony PS3, Xbox and if you want these devices to work through a VPN tunnel. Also, a VPN router is needed when you have a physical VOIP phone which can’t connect to a VPN server.
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